US SHIPPING & HANDLING
Most orders are shipped within 1-2 business days. Orders that come in over the weekend, and/or include custom, or temporarily out-of-stock items, may be slightly delayed. Standard domestic orders are shipped via FedEx (Home Delivery/Smart Post) or U.S. Mail, and are delivered within approximately 2-7 business days.
Please note: FedEx does not deliver to Post Office Boxes or Military Bases.
INTERNATIONAL/WORLD (*INCLUDING CANADA)
USPS International Delay Notice
We have been experiencing extended transit times on USPS international packages, regardless of the service. These processing delays are unfortunately outside of our control. In most cases, the package is delivered successfully, however delayed approximately 2-3 weeks. We are waiting 6 weeks from the shipped date to consider a package lost. If you have concerns about the delay of your USPS international package, please contact our Customer Service.
Customs and Import Duties
• Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
• JT’s Stockroom ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
• We regret that we cannot be held responsible for any confiscations by customs. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
• Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.
• For more information regarding your country’s custom policies, please contact your local customs office.
Damaged/Defective: Items that may have been damaged in transit, or defective when received, can be returned for store credit or replacement. Please contact us within 30 days of having received the damaged/defective item so we may issue you a return authorization and shipping label.
Exchanges: Please contact us within 30 days of having received your shipment so we may provide you with a return authorization number. We will gladly accommodate a size exchange for items that do not pose a potential health risk.
Note: New shipping charges will be billed to the original credit card used on all exchanges unless the exchange resulted from our error.